Terms and Conditions

  • PRICES
    Quotations are based on the itinerary agreed in advance with the client. Within reason, we are happy to alter or add to a day's itinerary at no extra charge. No VAT is applicable.

  • AMENDMENTS TO BOOKINGS
    Please ensure when booking that accurate details are provided. Any subsequent changes after your confirmation has been issued may not be possible due to other commitments. Notice of the amendment must be given in writing/E-mail to the Company.

  • COSTS
    Any motoring costs incurred on the journey (including parking costs, ferry costs and toll costs) are included in the price. Entry fees are included unless the location does not form part of the original itinerary. Cost of meals/refreshments not included unless agreed beforehand.

  • PAYMENT/CANCELLATIONS
    All bookings must be paid in full before the hiring commences, unless stated otherwise.  A  deposit of 20% is required at time of booking. The balance is required 1 weeks prior to commencement of booking . Where applicable, confirmation of receipt will be forwarded to the client making the reservation.

  • In the case of cancellation 

  • 6 weeks before the booked tour date: total refund

  • 4 weeks before the booked tour date: 75% refund

  • 3 weeks before the booked tour date: 50% refund

  • 2 weeks or less before the booked tour date: no refund.

  • In the current Coronavirus Pandemic a full refund will be given for any cancellations due to restrictions imposed by the authorities.

  • Holiday insurance is the clients responsibility. We strongly recommend that holiday insurance is taken out at time of booking. A cancellation invoice will be supplied for insurance claims if required.

  • If the deposit is not paid in time we shall cancel the booking. If the balance is not paid in time we shall cancel the booking.

  • Payment by BACs is accepted – please request bank details. There is a 3.5% surcharge if paying by credit card, (2% by American Express). Wire transfer details are available on request.

  • INSURANCE
    The vehicles/drivers of The Company are fully insured including Public Liability Insurance. We do not accept responsibility for any theft or damage to goods except where such theft or damage was a direct action by one of The Company’s employees. We do not accept responsibility for bodily injury, sickness or death to any other person except where such injury, sickness or death is caused directly by a member of The Company’s staff.

  • AIRPORT ARRIVALS, DELAYS OR REDIRECTED
    The Company will monitor the flight progress based on information available. The driver/guide will amend his/her arrival time accordingly, if however, the flight time is changed due to last minute delays or diverted to another airport, additional charges for parking and travel time to the other airport will be made.  If extreme delays mean that alternative arrangements have to be made this will incur additional costs.

  • DELAYS
    We do not accept liability for delays caused by unavoidable traffic delays/accidents, bad weather conditions, or delays caused by third parties such as ferry companies, hotels or any other third party contracted on your behalf.

  • ROUTE
    The route taken is at the driver’s discretion. The driver will take the best possible route and in the event of heavy traffic congestion, he/she will amend the route if necessary and endeavour to deliver passengers to their destination on time. The Company do not accept responsibility for any delays or missed appointments/travel arrangements. Always allow plenty of time for your journey.

  • SMOKING
    Smoking is banned in our vehicles in accordance with UK Law.

  • DOGS
    Guide dogs are allowed in our vehicles but must be declared at the time of reservation.  Other dogs may be accommodated but this will be at the discretion of the company.

  • Seat Belts and Child Seats
    UK law requires seatbelts to be worn by all occupants of a moving vehicle. Clients are responsible for providing an appropriate child car seat for babies and small children.

  • Please provide appropriate child car seats for babies and small children. With advance notice your Driver Guide may be able to supply a suitable child seat at an extra charge.

  • RESPONSIBILITY
    The Company DO NOT accept responsibility for the following: delays due to adverse weather conditions; theft or damage of any item belonging to any of the passengers traveling in our vehicles unless caused by a member of our staff; delays caused by road traffic accidents; other traffic conditions or acts of God; any passenger leaving possessions or items in the vehicle do so at their own risk.

  • LUGGAGE
    All luggage is to be placed in the luggage compartment provided. The driver must agree to any item the client wishes to take into the vehicle with them.

  • DAMAGE
    If any of our vehicles is damaged or soiled as a result of passengers’ actions, we will charge the client named on the contract fully for the amount to rectify the vehicle and for time lost whilst the vehicle was taken out of the fleet.

  • GRATUITIES
    Gratuities are at the client’s discretion and are not included in the price. If the client wishes to make a gratuity payment, he/she may request this be charged at their discretion.

  • PRIVACY POLICY
    We care about your privacy and are committed to keeping information about you confidential. This includes any information you submit to us by email or by phone, or in person whenever you travel with us.

  • Persons who supply us with their telephone numbers will only receive telephone contact from us with information regarding quotations or bookings they have placed with us. We use the personal information collected to administer and deliver our chauffeur services. In connection with the delivery of our chauffeur services, we may share the personal information with third-party partners who help deliver or administer the chauffeur services, but they are only permitted to use the information in connection with the delivery or administration of our chauffeur services.

  • At no time do we retain or store client’s credit card details. We use SumUp to process credit card transactions, and that company does not use the credit card or personal information for any purpose other than to fulfil the specific purchase transaction.

  • COOKIE POLICY
    We use only non-essential cookies. By continuing to use the website, the website user agrees to the use of these non-essential cookies. A cookie is a small piece of information that is stored on a computer for the purpose of identifying that browser during interaction on websites. Cookies may be used to store items such as identifiers and user preferences. A website may set a cookie to the browser if the browser’s preferences allow it. A browser only permits a website to access the cookies it has set, not those set by other
    websites.

THE ELITE DUCHY TOURING COMPANY

(+44) (0)7776 407148

©2018 by The Elite Duchy Touring Company. Proudly created with Wix.com

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